Twilio

The Twilio message source can receive SMS text messages sent from any mobile phone to any of your Twilio phone numbers. An Automation will be executed for each SMS message received.

Twilio is a cloud communications platform. It enables developers to programmatically make phone calls and to send & receive text messages using its web API's. When used with ThinkAutomation, it enables ThinkAutomation to receive SMS messages. Twilio is a worldwide platform and the cost is based on usage.

See: https://www.twilio.com

You need to create a Twilio Account if you want to be able to process received SMS text messages using ThinkAutomation. In Twilio, create a Twilio Phone Number to receive messages. In the Twilio Phone Number Properties set the Messaging - A Message Comes In - Webhook URL to the Set Your Twilio Messaging 'A Message Comes In' Webhook URL To shown in the ThinkAutomation Message Source properties.

Once assigned, any SMS messages sent to your Twilio number will be sent to ThinkAutomation for processing. You can create different ThinkAutomation Message Sources and assign each Webhook URL to each of your Twilio Phone numbers, or you can use a single ThinkAutomation Message Source and assign the same URL to all of your Twilio Phone Numbers and then parse the 'To' number out of the received message.

When a SMS message is received ThinkAutomation will create a new message that can be processed by your Automations. The message will be in the following format:

{ 
  "from": "+447799123456",
  "fromCountry": "GB",
  "fromCity": "",
  "fromState": "",
  "fromZip": "",
  "to": "+447779678901",
  "toCountry": "GB",
  "toCity": "",
  "toState": "",
  "toZip": "",
  "smsStatus": "received",
  "body": "Test SMS Message Received",
  "numMedia": "0",
  "numSegments": "1",
  "messageSid": "SMe0000000000000000000000000000000",
  "accountSid": "AC00000000000000000000000000000000",
  "apiVersion": "2010-04-01"
}

You can then parse this message and perform Automation Actions, such as sending an outgoing SMS replies or recording the message details in a database.

When you create a Twilio Message Source using the New Message Source Wizard an Automation will be automatically created with Extract Field Actions setup to extract the above data.

You can reply to the incoming SMS using the Twilio Send SMS Message action and setting the To value to the %from% extracted field value. The %body% extracted field value will contain the incoming message text.

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